Program management FAQ
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How can we log a support request with Huntington?
A support request can be raised by sending a note to subway.support@huntington.atlassian.net
Our team monitors this queue from 8am to 5pm EST and will aim to respond within one business day.
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How long after shipping does the lease start?
Huntington will make payment to the Oven Supplier 15 days after the oven is shipped to the restaurant. The lease will begin on the first day of the following month.
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How can a franchisee view their account at Huntington?
A franchisee can view their account balance and any invoices using the Huntington Billing Portal or by using our Circadia Self-Service platform. Links to both of these options are available on the Contact Us page.
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how do i escalate an issue with Huntington?
In the first instance please work with your Huntington Program Manager. You may also contact our Strategic Programs Manager Becky Garfinkel at becky.garfinkel@huntington.com
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What if a store is sold to another franchisee?
This request can be raised by sending a request to subway.support@huntington.atlassian.net.
Our team will then reach out to both the current and the new franchisee to initiate the transfer of the lease.
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Can we view statistics on the oven refresh?
Huntington will provide Subway with weekly updates on program applications and throughput. This will be sent to Stuart Vanderhei.
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What is the cost of the program?
The monthly lease payment is determined by multiplying HTF’s lease rate factor with the total cost of the equipment (including shipping). This pricing is updated quarterly based upon an index rate agreed to between HTF and Subway.
The lease rate for Jul to Sept 2022 is 0.02753